korea outsourcing | transcosmos

transcosmos Korea, Inc. (Headquarters: Seoul, Korea; President and COO: Takashi Sube; hereafter, transcosmos Korea), a subsidiary of transcosmos inc. (Headquarters: Shibuya Ward, Tokyo; President and COO: Masataka Okuda; Securities code: 9715; hereafter, transcosmos) which mainly provides call center services in Korea, has been awarded the “2011 Korea Outsourcing Service Customer Satisfaction award”. They were recognized for offering a wide range of services to over 100 major companies in Korea, including contact center operations, as well as direct mail and field service operations.

The “2011 Korea Outsourcing Service Customer Satisfaction Awards” are sponsored by the Outsourcing Times (Representative: Kim Yong Kwan), which is a Korean outsourcing industry specialty newspaper publishing company, and are presented with the backing of the Ministry of Knowledge Economy (*), for the fifth time this year. The companies are selected from among Korea’s outsourcing businesses and are recognized for promoting customer satisfaction, with 19 companies receiving awards this year. A variety of different categories have been established, including production and manufacturing, sales and sales promotion, distribution, security, information communication and contact centers, and transcosmos Korea received the award in the field of “Contact Center Operations”.

(*) What is the Ministry of Knowledge Economy?
This is a government agency of the Republic of Korea. It is in charge of official business related to commerce, import/export trade, industry, investments by foreign investors, information and communication industry, industrial technology research and development policy, energy and underground resources, postal mail, postal money orders and postal transfers.

The awards ceremony was held on September 15 for the purpose of showcasing the advanced service models of the winners by discovering and recognizing outstanding companies, boosting the morale of businesses and agencies that contribute to the vitalization of outsourcing, and promoting the development of the outsourcing industry through proliferation of the outsourcing mindset and improvement of competitive strength.

Plaque and Certificate of Commendation

With customer resources of over 100 major companies in Korea as a base, transcosmos Korea offers a wide range of services in Korea such as call center operations, as well as direct mail and field service operations, and it is also expanding its IT outsourcing business by developing new operations which combine the various services of transcosmos (BPO and data entry services, etc.). It is playing a role in the “Global IT Partner” business that transcosmos is pursuing, and will continue striving for business enhancements in the future, such as support for Japanese companies expanding in South Korea and support for South Korean companies expanding overseas.

About transcosmos Korea

Company name:

transcosmos Korea, Inc.

Representative:

Takashi Sube, President and COO

Established:

May 22, 2001

Headquarters:

44-3, Hangang-ro 2, Yongsan-Gu, Seoul, Korea

Capitalization:

5.3 billion won

Employees:

6,000

Business description:

Call center, direct mail and field service operations

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966 as a pioneer in the information processing outsourcing business. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as call center services, business process outsourcing services, business process solution services, and digital marketing services either as standalone solutions or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.