To be Your Global IT Partner.

transcosmos inc. (Headquarters: Shibuya Ward, Tokyo, President and COO: Masataka Okuda, Securities Code: 9715. Hereafter, transcosmos) and subsidiary company transcosmos CRM Okinawa Inc. (Headquarters: Okinawa City, Okinawa Prefecture, President: Kunio Shimofusa. Hereafter, CRM Okinawa) have accepted the “Call Center Entry Personnel Training Project” operations to be implemented by Okinawa Prefecture.

The “Call Center Entry Personnel Training Project” operations to be implemented by Okinawa Prefecture was accepted by transcosmos Group, and planning and recruitment of people was done in order to nurture human resources that would become immediately work-ready in the call center industry, which is one of the telecommunication industries deemed to be a major industry in Okinawa Prefecture, and also to improve it unemployment rate. At the CRM Okinawa call center, 4 groups of 8 people would receive Off-JT (one month) and OJT training (5 months) (*1), creating a total of 32 jobs for 6 months. Further, after the completion of training, depending on employment opportunity situation and the individual’s desire, employment at CRM Okinawa could be continued.

transcosmos inc. and CRM Okinawa has hired approximately 3,000 communicators in their four Okinawa Prefecture call centers, and are expecting employment expansion due to further business growth. The curriculum of the personnel training to be offered at this time is based on CRM Okinawa’s unique training program, which took 3rd place (*2) in “The 2009 Contact Center World Awards” international competition held in 2009, as well as transcosmos group’s call center know-how acquired over a long period of time, and it will contribute to the cultivation of call center human resources who are work-ready.

In an effort to enhance worker motivation, transcosmos and CRM Okinawa have put into place various incentives such as call center response contests, a recognition system to improve career skills, and a permanent staff recruitment system or offers of long-term employment, etc.

(*1) Off-JT training and OJT training
Off-JT training: human resources cultivation (skill development) done away from the work place. Off-JT stands for Off the Job Training.
OJT training: human resources cultivation (skill development) done through actual work. OJT stands for On the Job Training.
(*2) For details on placing 3rd in “The 2009 Contact Center World Awards,” please see the press release of November 9, 2009. (http://www.transcosmos.net/news/pdf/2009/release091109e.pdf)

* transcosmos is a trademark or registered trademark in Japan and other countries.
* Other company names, and names of products and services are the trademarks or registered trademarks to those respective companies.

About transcosmos inc.

transcosmos launched operations in 1966 as a pioneer in the information processing outsourcing business. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as call center services, business process outsourcing services, and digital marketing services either as standalone solutions or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.