Services
Inbound Call
We provide multi-channels at low cost.
In order to provide cutting edge service, with
High quality and speedy service will transform
"real opinions" of customers into a great "asset".
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Automate Customer Inquiry Response and Lower Costs
In a response to the trend for higher cost support services, transcosmos promotes technology in operations that lend itself to automation whenever possible. We believe that people oriented operations should specialize in high value added tasks, such as cross selling, which utilizes a highly specialized customer response data bases and fields in which skill improvements are promising. We will promote cost reductions by reviewing your overall processes, dissecting operations, and thorough streamlining.
Transform Customer "Real Opinions" into an "Asset" with Advanced Technology
Customer "real opinion" is a valuable "asset" that is filled with hints to improve aggressive marketing campaigns such as outbound calling and Internet advertisement. At call centers, information from multiple contact channels are aggregated into one customer database for detailed analysis done with advanced technologies. We extract hints to expand your sales and give timely feedback to your company.
Outbound Call
analysis of your customer will transform
your company's call center from a "defensive or
passive" position into one of an "assertive or
proactive" position.
Through phone "conversations," we make outbound calls using an "assertive" pin point approach. At transcosmos, unlike the past where one relied on experience and intuition, by implementing our unique customer analysis service and executing a scientifically oriented call center management that utilizes the most advanced software, our approach is to accurately identify customers. We will not only streamline operations, but we will improve the productivity of outbound calls, which translates directly into improved sales.
Scientifically Based Methods for Outbound Calls
The defining characteristic of transcosmos' outbound call is its scientifically based method that is always one step ahead. For example, by utilizing a text mining system that analyzes audio voice data segmented into individual words, not only do we catch latent customer needs, but by discovering a pattern of successful conversations, we employ an approach that can actually elevate buyer motivation. Further, we put together sales promotion plans that take into consideration every possible factor such as inventory and distribution in addition to "purchasing cycles" and "purchasing motivators." We develop this with optimal methods and timing.
Approach Customers Appropriately with Skilled and Flexible Professionals
Skilled communicators that are "professional conversationalists" engaging in these outbound calls. Our approach is to be able to grasp the customer's mood by his voice and to respond flexibly and with a human touch. We can fully accommodate our clients needs by developing intimate communications with the customer.
Fulfillment
Financial deregulation, personal information protection and internal control...
We provide a complete solution that
fulfills these complicated challenges.
With the constantly recurring revisions to applicable laws, we find that business practices themselves are changing. Especially in financial and distribution industries, confidentiality of customer data is required and corporate responsibility, compliance and corporate governance are becoming challenges.
As a business partner who will assist in resolving these challenges for our corporate clients, transcosmos will provide business process diagnosis / design / creation / implementation services and business improvement consulting. Using the backbone of the nation's largest data entry center and traceability utilizing "eTrace," we provide a cutting edge ASP service that will raise your company's competitiveness through services such as card issuance, return and receipt of personal information documents and every type of application, and help desks.
With the Nation's Largest Data Entry Operation as a Base, We Provide Mass Processing through the Amalgamation of Technology and Service.
transcosmos' strength lies in its mass processing system, which can handle large-scale tasks. We have been able to implement a low cost operation by creating the country's largest scale data entry center network as well as coordinated mass processing schemes outside of Japan in Shanghai and Benxi, China. We will assist you in creating a centralized acceptance and operational structure for batched processing of high volumes of data on a nationwide scale.
Realize the Aggregation of Nationwide Branch Operations
We provide integrated outsourcing services that will aggregate all your company's nationwide branch operations such as distribution / information desk operation processing / original document image processing, defect handling / data cleansing processing, etc. at our transcosmos Business Processing Centers.
Providing Next-Generation Input Systems
By providing you with a mobile tablet PC "Electronic application system" input system, we have been able to eliminate the original document of personal information, "paper," and have introduced an accurate input and turn-around-time reducing solution.
Top Page
